• Do you provide prevention care for Covid ? Do you provide care for patients who are currently experiencing Covid symptoms? Do you provide care for long term health issues as a result of Covid ?

Yes, our healthcare team is able to provide prompt care for all stages of Covid. We can provide one time only visits to address prevention or early treatment of Covid symptoms with very short wait times. Additionally, we also are available to provide daily check-ins and more involved support should your symptoms progress. We are a full service healthcare provider and can often overnight most medical equipment needed to help provide Covid at Home Care. Our goal is to keep all Covid patients out of the hospital. Additional fees would apply.

• Are there medications Synergy Health DPC does not prescribe?

We do not prescribe controlled substances. Those patients who require controlled substances for any chronic conditions are encouraged to seek a specialist. We can help coordinate your care to a specialist.

• How can I contact my provider after hours?

We know that illness and injuries don’t always happen during office hours. If you need to get in touch with us to order a prescription refill or schedule an appointment, you can directly email, text, call our team at anytime or leave us a voice mail. If you have a non-urgent question, but one that probably shouldn’t wait until tomorrow, members can send their doctor a text message and expect a prompt reply. Lastly, if you have an urgent issue after-hours, our providers are typically available directly via phone in the evening.

• Can my fees be reimbursed by my insurance company?

Possibly, depending on your insurance company. In some cases you can submit a receipt for your membership. Some insurance companies will apply these payments toward a deductible.

• I already have health insurance. Why should I pay more money out of pocket for DPC?

Direct primary care membership does cost money up front, but the downstream benefits come in many forms. Patients with high deductible insurance plans can often save money in a DPC practice. We never charge a copay. We provide you preventive and wellness needs, but also your urgent care needs. Over the course of the year these combine to save families hundreds, if not thousands of dollars that would have been spent in the traditional system. The intangible benefits are harder to measure, but are there too — appointments based on your schedule, a direct line to your doctor 24/7, texting and video-conferencing. DPC is primary care on your terms.

• What if I have Medicaid?

We do not accept Medicaid insurance.

• What if I need to be admitted to the hospital?

Our Care Team will help coordinate your care. We will provide you with Referrals to any and all disciplines you may need while you transition home.

• I’m interested, but I’m not sure if I am ready to join. Where can I get more information?

Please contact our office for more information and to answer any questions you may have.

• What will my first visit be like?

Most Initial visits last 30 to 60 minutes. We will review of your medical history and any acute issues. Also we will apply all Health Promotion and Disease Prevention guidelines to ensure there are no gaps in your care